Accounts Receivable Collector

at  ADP

ADP IS HIRING AN ACCOUNTS RECEIVABLE COLLECTOR

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
  If so, this may be an opportunity for you. Read on and decide for yourself.
  As an Accounts Receivable Collector, you’ll be responsible for maintaining the Accounts Receivable sub-ledger, and collection of funds owed on NSF payrolls. As part of our collections team, the NSF collector will be responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts.
  Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities.
  A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
  Ready to #MakeYourMark? Apply now!
  To learn more about careers in Client Service at ADP, visit:
  https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

• Identify customers with outstanding debts.
• Contact and track debtors, encouraging timely repayment.
• Handle customer questions, complaints, and inquiries.
• Create and implement debt collection courses of action.
• Negotiate specific payment plan arrangements with debtors.
• Investigate discrepancies to resolve outstanding customer accounts.

The NSF Collector is responsible to ensure that (ADP Focused):

• NSF code and all related codes are immediately placed on hold when notification of returned item is received.
• Initiate an NSF file by creating an incident report and completing an NSF checklist.
• Multiple systems and databases are utilized to track and record NSF activity.
• Send NSF notification and wire instructions to the client’s payroll contact by email and send notification by phone call.
• Monitor ADP’s NSF bank accounts for replacement funds to confirm when funds have been received.
• Ensure holds are removed from client’s account and any related codes when NSF item is resolved.
• Collector is responsible for disabling product for uncollected codes and enabling product for resolved cases.
• Communicate with clients via email or letter advising that replacement funds have been received and an NSF service fee will be billed to their account.
• Request tax adjustments for company codes that have not resolved their NSF.
• Ensure that unresolved NSF returns are escalated to Manager, Accounts Receivables.
• Reporting duties are completed such as Bank reports, Refund Sign off, Daily Aging.

TO SUCCEED IN THIS ROLE: Required Qualifications

• 1-3 years Credit/Collection Management experience.
• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette
• Proficient in Microsoft Office Suite (Excel)

BONUS POINTS FOR THESE: Preferred Qualifications

• Proficient in Microsoft Office Suite (Excel)
• Customer service experience
• Knowledge of debt collection legal requirements
• Strong time-management skills
• Database management skills
• Experience working in a deadline-driven environment
• Account management experience

What you’ll do: Responsibilities

• Identify customers with outstanding debts.
• Contact and track debtors, encouraging timely repayment.
• Handle customer questions, complaints, and inquiries.
• Create and implement debt collection courses of action.
• Negotiate specific payment plan arrangements with debtors.
• Investigate discrepancies to resolve outstanding customer accounts

TO SUCCEED IN THIS ROLE: Required Qualifications

• 1-3 years Credit/Collection Management experience.
• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette
• Proficient in Microsoft Office Suite (Excel