Accounts Receivable Coordinator

at  Ingersoll Rand

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

ABOUT US

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

JOB SUMMARY

The Accounts Receivable Coordinator will be located in the European Shared Service Centre (SSC) in Brno, Czech Republic. The role will cover NAM legal entities. The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers for Ingersoll Rand locations in North America. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections.
Accounts Receivable Coordinator will report to the NAM Collections Manager/Accounts Receivable.

BASIC QUALIFICATIONS

• Excellent written and oral communication skills in the English Language are required.
• Strong math aptitude with attention to detail and accuracy.
• Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly, and monthly.
• Customer Service Skills: Effective communication with customers, especially when handling overdue accounts, is vital. Diplomacy and empathy contribute to successful collections
• Financial Literacy and Accounting Principles. Understand general accounting procedures, billing processes, and financial reporting to accurately track invoices, record payments, and manage the accounts receivable
• Time flexibility (supporting US time zone)

TRAVEL & WORK ARRANGEMENTS/REQUIREMENTS

Flexible working hours, Supporting US Time Zone, hybrid model (up to 50% of HO per month)

• Responsible for using available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Manage domestic and/or international accounts receivable accounts by analysing, identifying, and reporting problem accounts.
• Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment.
• Initiate contact with customers who have delayed payments and finding out reasons for delays is also part of their role
• Identify issues for escalation and request credit holds.
• Responsible for developing and maintaining business relationships with customers and sales office personnel.
• Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
• Ensures timely and accurate responses to customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities.