Accounts Receivable Customer Service Team Lead

at  Altec Industries Inc

Responsibilities
Altec is hiring a Customer Service Team Lead for the Accounts Receivable Department in Birmingham, AL. This position serves as a team leader or subject matter expert in the AR Dept. while compiling, classifying, recording, verifying and maintaining accounting data and records with minimal supervision. These associates are expected to participate and support overall department deadlines and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• High School Diploma or GED required
• Two years applicable experience, with one of those being at Altec OR Four years applicable experience
• PC skills using Microsoft Office 365 suite.
• Excellent written and verbal communication skills
• Must be able to work with team members and work with minimal supervision

• Customer Service and Support:
• Manage a high volume of emails and phone calls
• Ensuring clear and effective customer communication
• Document all customer interactions in the ticketing system
• Quickly identify issues and provide appropriate solutions
• Handle customer invoicing issues and requests
• Mail invoices to customers
• Asst customers trying to pay invoices
• Team Collaboration:
• Support team
• Balancing emotional responsibility for their work ethic and success
• Contributes to team planning and organization
• Produces team reports
• Training and Development:
• Train members
• Providing written work instructions for each task
• Ensure that each manager trains their assigned tasks and schedules time for training sessions
• Resolves moderately complex issues involving multiple accounts or across departments without supervision. Apply concepts learned from previous scenarios to address future scenarios without consultation.
• Sustainment of previous continuous improvement efforts.
• Takes an active role in continuous improvement opportunities.
• All other duties as assigned