Accounts Receivable - Domain Trainee - Portuguese - Remote EMEA

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Accounts Receivable– Domain Trainee -Portuguese - Remote EMEA
Your job will involve intermediation amoing different departments to successfully drive issue resolution to reach KPI targets , seeking AR status updates from customers, workflow management and Client report outs.

Responsibilities

• Work closely with Team leader and Team members
• Perform Senior AR Specialist daily activities: complete DTL
• Help and guide junior colleagues on difficult account reconciliation / escalation cases
• Help tracking performance the junior other team members’ performance
• Coaching of juniors
• Be Client facing person besides the Team leader
• Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients
• Analyse reports, flag risks and improvement possibilities to Team Leader and or Client
• Improve & maintain reports based on the I2C standards
• There may be opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Learn and develop soft and hard skills based on Genome Profile setup

Qualifications

Minimum qualifications

• Full professional knowledge of Portuguese, min. C1
• English B2 level and Spanish is an advantage.
• Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
• Ability to work under pressure in a dynamic environment.
• Microsoft Office proficiency, especially Excel.
• Demonstrated effective cash collection skills, with detail orientation.
• Proven financial analysis skills
• Ability to be hardworking and to think “outside the box”.
• Excellent proven interpersonal and teamwork skills.
• Excellent verbal and written communication skills.
• Capable of inventive problem solving, while remaining customer focused.
• Thirst for learning.

Encouraged qualifications

• Solid knowledge and experience of Collection Tool (GECARS, CORA, etc) is a plus.
• Multilingual preferred.

What can we offer?

• Attractive salary.
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact professional tranings and great career development opportunities
• Friendly work environment (Best Office Award 2015)
• Free access to our award-winning learning platform
• Benefits such as gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
JobDomain Trainee
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingAug 23, 2024, 7:23:35 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Work closely with Team leader and Team members
• Perform Senior AR Specialist daily activities: complete DTL
• Help and guide junior colleagues on difficult account reconciliation / escalation cases
• Help tracking performance the junior other team members’ performance
• Coaching of juniors
• Be Client facing person besides the Team leader
• Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients
• Analyse reports, flag risks and improvement possibilities to Team Leader and or Client
• Improve & maintain reports based on the I2C standards
• There may be opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Learn and develop soft and hard skills based on Genome Profile setu