Company Description
This is a great role if you are looking to take your finance career to the next level by gaining large company experience through supporting our Transactional Services Finance team. We are looking for an Accounts Receivable Officer to join our exceptional Accounts Receivable team.
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we remain laser-focused on our customers and markets specific to them. Retail is more competitive than ever, and we need to bring our A game.
Job Description
This role sits within our Transactional Services team. We will rely on your end to end understanding of the accounts receivable and credit control processes.
On any day you could be liaising with the wider finance team, through to our stores, operations team or our customers – so your ability to build relationships through trust, confidence and your actions will sum up success in the role.

Key components of your role include the end-to-end process of the following tasks:

• New customer account setup – working within the standard operating procedure, reviewing credit worthiness
• Payment allocations received from customer remittance advises.
• Customer Collections through phone, email, overdue letters
• Resolve unmatched & unreconciled open items by doing reconciliations on accounts and liaising with the customers and wider business for resolution.
• Correct discrepancies if required or investigate further for escalation to store manager / operations / loss prevention / internal audit on a timely basis and within team KPIs.
• Follow up any outstanding customer payments.
• Answering and resolving customer queries (via all platforms required – chat, phone, email etc) in a timely and efficient manner.
• Training on cross functional team processes.
• Achieve personal and team KPI’s set and agreed upon.
• Any other projects or workstreams that may be required from time to time.
• Any other duties as detailed from time to time may be required.

Qualifications
Professional, solution focused, and customer centric describe you down to a t. Equally important is your strong communication (written and oral) skills and high attention to detail and strong negotiation skills along with your knack to cope well under pressure.
Your energetic and flexible work approach will see you fit in well, especially as our team structure continues to take shape and evolve.
To hit the ground running we expect you will possess AR and credit control experience – in an end to end environment. Oracle experience would be a bonus, however not necessary provided you are system and Excel savvy we are open to your technical skillset. Of most importance is attitude and a growth mindset.
Additional Information
Working with The Warehouse Group | Tā mātou tāpaetanga
At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

• Discounts across our brands
• Paid birthday day off for permanent team members
• Free parking at our Northshore support office
• We value collaboration & flexibility – embracing hybrid working – up to 2 days working from home per week
• Onsite gym and café at our Northcote support office
• 26 weeks paid parental leave for permanent team members
• A range of wellbeing support and development opportunities

If you’re driven, adaptable and passionate about finance, let’s work together | Me mahi tahi tatou

• Please note: Valid NZ right to work is required in order to be considered for this role.

LI-SP

• New customer account setup – working within the standard operating procedure, reviewing credit worthiness
• Payment allocations received from customer remittance advises.
• Customer Collections through phone, email, overdue letters
• Resolve unmatched & unreconciled open items by doing reconciliations on accounts and liaising with the customers and wider business for resolution.
• Correct discrepancies if required or investigate further for escalation to store manager / operations / loss prevention / internal audit on a timely basis and within team KPIs.
• Follow up any outstanding customer payments.
• Answering and resolving customer queries (via all platforms required – chat, phone, email etc) in a timely and efficient manner.
• Training on cross functional team processes.
• Achieve personal and team KPI’s set and agreed upon.
• Any other projects or workstreams that may be required from time to time.
• Any other duties as detailed from time to time may be required