Accounts Receivable Representative

at  Imperial Parking Canada

DESCRIPTION

In this role you will report to the Accounts Receivable Supervisor. You will assist with billing inquiries/issues, as well as initiate contact with customers in arrears. The role focuses heavily on identifying objections and overcoming them, using internal resources and working with local branches to find answers to problems and secure payment for outstanding receivables.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent written and oral communication skills
• 1+ years’ experience handling inbound & outbound customer service calls, experience resolving customer service issues using email, and phone.
• Highly motivated individual that works well in a team environment.
• An ability to work independently.
• A keen eye for detail
• An ability to prioritize and manage expectations

• Identify accounts in arrears and establish dialogue with customers/clients regarding overdue payments.
• Maintain and update data in AR reports
• Communicate with outside collection agencies
• Handle inbound calls from Monthly Parking customers and stakeholders in regards to billing inquiries/issues
• Apply the AR policy and procedure to accounts to ensure appropriate collection steps taken at various stages of aging
• Communicate with and obtain information from branch operations staff regarding customers who are in arrears
• Assist customers/clients & coworkers with understanding various accounts
• Proactively monitor for issues as they develop
• Prioritize work to achieve best results on reducing AR to accepted levels
• Take ownership of outstanding issues, ensuring all parties provide their piece of the problem until full resolution is achieved
• Process email correspondence as required