Accounts Receivable Settlement Associate

at  Hydro Ottawa

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.
At Hydro Ottawa, we empower the lives of the people in the communities we serve.
As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.
We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.
Are you ready to make a difference in our community?

JOB SUMMARY

The Accounts Receivable unit ensures proper payment processing. The Accounts Receivable Settlement Associate maintains records of the two streams of receipts: Electrical revenue and non-electrical revenue. Utilizing two systems; CC&B for electrical revenue and JD Edwards Financials for enterprise revenues.

EDUCATION AND EXPERIENCE

• High school Diploma. Preference for those with completion of a recognized accounting diploma or degree program, or equivalent accounting experience.
• Minimum of 2 years previous accounts receivable and general accounting experience in a fast-paced environment.
• Previous CIS and JDE experience considered an asset.

ADDITIONAL REQUIREMENTS

• English essential, both oral and written.
• Bilingualism (English/French) considered an asset.
  The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.
  Hydro Ottawa offers a Hybrid Work Model. This hybrid work program is position specific, the details of the hybrid model will be discussed with successful candidates.
  Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.
  Location:
  Ottawa, ON
  Pay Range Minimum:
  $52,685.75
  Pay Range Maximum:
  $80,923.05
  Posting End Date (if applicable):
  November 13, 2024
  Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.
  Applicants must be legally entitled to work in Canada

The essential responsibilities of the job include but are not necessarily restricted to the following:

Payments

• Receive and upload payments into the Customer Care and Billing System (CC&B) emanating from customer’s use of TelPay, pre-authorized bank withdrawal, cash from customers/collectors, collection agencies, and Western Union.
• Monitor payment applications emanating from customer’s use of cheque, bank remittance, Electronic Data Interchange (EDI), Electronic Funds Transfer (EFT), and credit card.
• Detect, investigate and problem-solve to resolve payment anomalies on customer accounts. Includes daily clearing of suspense accounts, actioning To Dos and liaising with bank.
• Process stale-dated refund cheques.
• Research credit balances and transfer credits to specific service agreement(s), where applicable.

JDE Receipts

• Process the non-energy related payments from individuals and companies for all Hydro Ottawa companies.
• Communicate with the Billing group, Service Desk and Bank Associate to obtain the required information to apply payments in an accurate and timely manner.
• Apply payment to work orders, invoices/quotes or general ledger accounts.
• Detect, investigate and problem-solve to resolve payment anomalies on customer accounts. Includes daily clearing of logged cash.

Other duties, including

• Perform daily reconciliation of deposits into CC&B and JDE.
• Complete NSF processing for JDE or CC&B payments.
• Perform daily bank reconciliation for CC&B.
• Perform research and analysis regularly as required.
• Prepare bank deposits and arrange for Brinks pick up as required.
• Provide schedules and reports for audit purposes. Work with Auditor as required.
• Contact customers regarding payment issues.
• Ensure all records are maintained and kept as per Information Management Policy.
• Ensure process documentation up to date and carry out Internal Control recommendations.
• Work with IT to resolve payment processing issues.
• Order supplies for the Finance A/P, A/R, Treasury, Regulatory Accounting, Energy Ottawa sections.