ACH Assistant Manager

at  EagleBank

Overview:
We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.
EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.
We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.
Responsibilities:
The ACH Assistant Manager directs the ACH & Third Party Payments daily operations and is responsible and accountable for the effective servicing of all TPPP relationships and timely client problem resolution. Acts as the operational expert for ACH and Third Party Payment Processers needs and addresses operational issues to ensure they are resolved in an efficient and timely manner. Respond and resolves issues of the highest complexity by maintaining a strong knowledge of bank products and services. Ensures timely response to inquiries from client received via telephone, or email in accordance with established procedures.
Qualifications:

REQUIREMENTS:

• High School Diploma or equivalent.
• 6 years in a Payment Processing OR ACH origination and receiving environment; experience with documenting and refining operational processes/workflows strongly preferred.
• 3 years of supervisory experience.
• 3 years of customer service for financial institution required or a minimum of 2 (two) years of bank operations experience.
• AAP and/or APRP candidate must pass exam within 2 years of start date.
• Understanding the mechanics of the ACH Processor & Bank Deposit systems.
• Strong Microsoft Office skills. Proficient in Word and Excel (including ability to create analytical spreadsheets, charts, and graphs). Microsoft Access is a plus.
• Experience analyzing, researching and resolving high risk transactions.
• Demonstrated problem solving ability and initiative with a strong attention to detail.
• Ability to manage multiple projects and customer initiatives with varying timelines and deadlines.

Please refer the Job description for details