Additional Support Coach L7 (A&T)

at  BPP Professional Education Group

JOB INTRODUCTION

Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
An opportunity has arisen for an engaging and learner centric coach to join the team and support on our market leading apprenticeship programmes.
What if you read the description and don’t meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

WHAT EXPERIENCE YOU’LL NEED

To be successful in this role you will need to have a proven track record in the following areas:

• Hold a relevant qualification at academic Level 7 (relevant to Accountancy & Tax) such as those provided by ACCA, CIMA, ICAEW or ICAS
• Focused and passionate about student success as well as seeking to improve and enhance the student experience
• Excellent communication skills and the ability to build rapport and maintain empathy with stakeholders
• Experience of working autonomously and managing own workload efficiently and effectively
• An ability to take responsibility to develop own knowledge and skills
• Ability to work as part of a wider team
• Excellent time management and organisational skills
• Excellent communication skills – written, over the telephone and face to face

WHAT YOU’LL BE DOING

In this role you would be providing additional coaching and support to our apprentices via a range of contact methods and to liaise with their employer to ensure they progress through their apprenticeship smoothly.

As such, you will be responsible for:

• Working alongside Performance Advisors & Performance Coaches as part of a dedicated Performance Support team, providing proactive and reactive support to students requiring additional help throughout their apprenticeship qualification
• Providing one-to-one tailored coaching to those students who require it
• Providing additional, dedicated support for those that have fallen behind the standard defined pathway (those defined as being “at risk” or “off track”). This support involves additional 1-2-1 meetings to encourage timely completion of their apprenticeship programme
• Scheduling and attend defined additional support calls that take place at frequent intervals prior to the next formal review call taking place
• Supporting and advising learners to ensure that they fully complete the requirements of the apprenticeship
• Supporting the apprentice with their Functional Skills qualifications as appropriate
• Providing value adding reporting analysis to internal and external stakeholders

To be successful in this role you will need to have a proven track record in the following areas:

• Hold a relevant qualification at academic Level 7 (relevant to Accountancy & Tax) such as those provided by ACCA, CIMA, ICAEW or ICAS
• Focused and passionate about student success as well as seeking to improve and enhance the student experience
• Excellent communication skills and the ability to build rapport and maintain empathy with stakeholders
• Experience of working autonomously and managing own workload efficiently and effectively
• An ability to take responsibility to develop own knowledge and skills
• Ability to work as part of a wider team
• Excellent time management and organisational skills
• Excellent communication skills – written, over the telephone and face to fac