Admin Agent

at  The Granite Group

Within our Specialist Products Department, you will be providing support to our clients and agents to ensure conversion of new business. You will be dealing with enquires by phone, email, virtually and on occasions, face to face. You will demonstrate excellent customer service skills and be responsible for meeting retention targets by servicing existing accounts.
Role: Admin Agent
Location: Formby
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: £24,255

WHAT YOU WILL BE DOING:

• Respond to enquiries from clients, agents and underwriters in a courteous and helpful manner, ensuring that all information required is obtained and communicated.
• Transaction of new business, renewals and cancellations.
• Driver/Criteria referrals and processing of MTAs upon request from various brokers.
• Regular diary validation to assist with combatting potential misrepresentation.
• Daily validation of risks coming through SchemeServe.
• Assist other team members when required.
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Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform “Your tomorrow”
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising event