Admin and Reservations Agent

at  GuestReady

ABOUT US

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
You will actively manage direct reservations with the help of the team on the ground for viewings. You will optimize external reservations through different channels. You will maximize booking revenue through price adjustments based on market research for the properties assigned.

REQUIREMENTS

• Convert calls and messages from Property Finder or other classified platforms
• Optimize listings on classified platforms, ensuring daily updates of pricing and content
• Follow up with in-stay guests for extensions
• Follow up on payments and deposits
• Excellent spoken and written communication skills
• Good knowledge of apartments in Dubai and understanding of short-term rentals
• Ability to represent and talk about GuestReady effectively
• Cool-tempered and capable of handling rejection
• Outstanding negotiation skills to resolve issues and address complaints
• Administration: Bills payment and monitoring

WHO WE ARE LOOKING FOR:

• Fluent English for phone calls and WhatsApp messaging
• Good computer skills for sending contracts, managing an excel or google sheet
• Computer literate and tech-savvy
• Multitasker, able to work under pressure and stay calm
• Team player; able to work in an environment with high inter-dependencies between teams
• Confident and personable, with a passion for creating a great customer experience

Please refer the Job description for details