Admin Assistant/Receptionist

at  Chatsworth Road Medical Centre

Job TitleAdmin Clerk/Receptionist Purpose of postTo assist Practice staff in ensuring that all necessary admin tasks for the smooth running of the Practice are carried out. Job responsibilities: Open up premises at the start of the day, when required, and make all necessary preparations to receive patients Ensure consulting rooms and reception are prepared for surgery and kept in a tidy condition Receive and direct patients, dealing with them in a courteous and confident manner Make appointments for patients with all members of the team To answer the main telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff. Deal with requests for home visits Ensure accurate messages are recorded and delivered to their appropriate destination Operate the repeat prescription system according to Practice Protocol Add results onto the computer according to Practice protocol Effectively signpost patients to services appropriate to their needs Give results out to patients confidently and accurately Scan letters into patient notes File and upkeep medical information Keep the office area generally tidy with the aim of maximising efficiency at all times Ensure premises are kept clean and tidy between visits from cleaning staff Maintain offices equipment in good working order so as to prolong its working life Make drinks, as required, for members of the practice team Advise the relevant person upon discovering or anticipating a problem with any area of the Practice activity Training and education-attend both in-house and external training courses whenever required, to develop skills Secure premises at the end of the day, when required, and ensure the building is totally secured, internal lights and appropriate office machinery off and alarm activated Other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates, by the Practice manage

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