Admin Clerk

at  Alder Hey Childrens NHS Foundation Trust

The role is ring fenced to people with Care Experience ONLY, due to the funding source.
A care-experienced person refers to someone who has been looked after by the local authority at any point in their life, including adopted children, those under supervision orders, fostered or kinship care
The post holder will be responsible for providing day to day administrative support to The Academy, Learning & Development (L&D) and Widening Participation (WP) teams and will undertake a range of administrative and clerical duties.
The post holder will be required to work flexibly to ensure that the needs of the two services/teams are met.
We are also committed to supporting any candidates through the recruitment process, and can offer support for applications, interviews and pre-employment checks. Candidates may also be eligible for support from The King’s Trust (formerly The Prince’s Trust) regarding job start funding for transport, uniforms, DBS checks and certification.
Candidates/advocates are welcome to contact the team via email for further support or information:
peter.williams5@alderhey.nhs.uk
karen.haskayne@alderhey.nhs.uk
jerri.comerford@alderhey.nhs.uk
Support the Academy function working towards the Divisional Objectives and understanding your place within the Trust’s Vision and Plan.
Duties include: close liaison with internal colleagues and external partners, education and learning providers etc regarding learning across the Trust; ensuring correspondence is managed efficiently in a timely manner and learning activities are supported effectively. This will include the accurate inputting and maintenance of learning and WP information, maintaining registers, liaising with delegates and taking responsibility for the electronic inboxes as well as other general office duties.
As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children’s NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.

Communication Skills

• Effective and professional communication through face to face, telephone, written and electronic formats.
• Respond effectively and efficiently to any queries in a professional manner.
• Attend Team meetings and take an active part in the running of the service.
• Liaison with others in a timely manner; referring to the appropriate person with regard to any queries outside the remit of the post.

Analytical Skills

• Have an awareness of performance indicators and work towards these.

Planning and Organising Skills

• Action and respond to daily telephone and electronic inquiries in a polite and confidential manner, taking messages and referring onto team members as required.
• Support diary management of the team.
• Coordinate materials for learning activities in good time, ahead of training taking place.
• Use Microsoft Word/Excel/Desktop Publisher/PowerPoint etc to produce reports and other information required by the Teams.

Responsibility for Patient/Client Care

• No direct responsibility .

Responsibility for Policy/Service Development

• Support the team with development opportunities.
• Ensure adherence to the Information Governance Policy.

Responsibility for Financial & Physical Resources

• Order equipment and stationery using NEP Oracle and NHS Supply Chain systems ensuring stock levels are monitored and maintained.

Responsibility for Human Resources

• Adhere to the organisational policies.

Responsibility for Information Resources

• Support employee and learning information being captured and maintained in ESR, the LMS and the intranet in line with Information Governance requirements.
• Scan appropriate information as required to support a paper free environment.
• Undertake photocopying and document production.
• Maintaining confidentiality.

Responsibility for Research and Development

• No direct responsibility .

Please refer the Job description for details