Admin III YSIC

at  YMCA of Greater Seattle

JOB SUMMARY

The Admin III Records/Billing Specialist provides overall coordination and support for behavioral health and substance use disorder programs while supporting the daily administrative functions for a YMCA branch site. This position works primarily out of our Auburn office and supports the daily operations of clinical staff throughout the Y’s 14 branches. The Admin III Records/Billing Specialist often serves as a first point of contact for anyone engaging with the behavioral health and chemical dependency programs. This position is responsible for the maintenance, storage and processing of all medical records and EHR data. This involves performing a variety of clerical and technical duties associated with the management and oversight of a program’s medical records including, but not limited to: assembling, analysis, release of information, data processing, collection, reconciliation and preparation of reports in a manner consistent with medical, administrative, ethical, legal and regulatory requirements of a mental health care system. The Admin III Records/Billing Specialist must be highly skilled at multi-tasking, prioritizing, and organizing, while being excited to interact with clients, staff and visitors.
This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

ADDITIONAL PREFERRED QUALIFICATIONS

• Completion of an approved Health Information/Medical Record Certificate Program
• Three years or more of client record management or related experience.
• Prefer experience working with government grants and/or medical records.
• Knowledge of mental health regulations preferred.
• Life experience with poverty, child welfare, homelessness, behavioral health, or youth violence and a desire to use that experience to improve the lives of others.
• Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

• Demonstrates flexibility and accessibility within a hybrid work model and communicates effectively and timely with a team that works remotely and supports programs and participants throughout King County.
• Responsible for overall administrative and client support for behavioral health and chemical dependency teams, including greeting and scheduling clients, handling incoming phone calls, records requests, referrals, and paperwork.
• Verify insurance eligibility, medicaid processes, facilitates billing, and communicates benefit information to clients.
• Collect service fees, track payments, and monitor accounts for delinquent charges.
• Track and manage provider NPI numbers and credentialing.
• Maintains client and personnel records in accordance with regulatory and contract requirements. Updates and generates reports to notify clinical staff when reviews and renewals are due. Responds to requests for information from clinical staff, government offices, and others.
• Develops and maintains effective, professional relationships with all clients, families, and staff.
• Provide overall administrative support to programs and department staff and stay current with program changes.
• Compiles and prepares data/reports on a daily, monthly, quarterly and yearly basis. Identifies and documents trends to bring forward to leadership.
• Assists with audit preparation.
• Maintain relational databases, process paperwork, and maintain related directories and files.
• May train, coordinate, and/or schedule staff and/or volunteers.Other duties as assigne