Admin

at  KYSON SG

As a Admin, your primary responsibility is to ensure the smooth scheduling of customer installations and handle inquiries from existing and potential customers. You will play a crucial role in delivering exceptional customer service and maintaining positive relationships with clients. This position involves a combination of administrative tasks and direct communication with customers to address their needs and concerns effectively.

Key Responsibilities:

• Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
• Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding products, services, and installation procedures.
• Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company’s CRM system.
• Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
• Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.

Job Requirements:

• Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
• Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
• Flexibility to work a 5.5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
• A positive attitude and a willingness to learn and adapt to new processes and technologies.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Salary: $2300 - $2500 per month
Working Hours: 9:00 am - 6:00 pm, Monday to Friday, with half-day on Saturday (5.5 days per week)
Candidates who possess the necessary skills and qualifications are encouraged to apply and contribute to our team’s success in delivering exceptional customer service

• Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
• Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding products, services, and installation procedures.
• Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company’s CRM system.
• Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
• Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery