Admin Officer

at  Ministry of Justice

Salary
£27,000
Number of jobs available
30
Detail of reserve list
12 Months
Region
London
City/Town
London
Building/Site
London CTS Royal Courts of Justice, WC2A 2LL
Grade
AO
Organisation Grade for MoJ
AO
Post Type
Fixed Term , Loan
Duration of appointment
Up to 12 months
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type
Operational Delivery
Will the successful applicant have line manager responsibilities?
No
Job description

ESSENTIAL SKILLS & CRITERIA:

• Strong customer focus and service skills
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

KEY PURPOSE:

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

IN-COURT DUTIES

• Ensuring you arrive to work in good time, to enable your court to be set up accordingly.
• Ensuring your orders are sealed and served and if not, chasing counsel/Judge’s. .
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
• Set up and cover both remote and hybrid hearings via CVP.
• Process transcript requests received via the transcript inbox, and inform management of any urgent and high priority emails

OTHER DUTIES

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administratio