Admin/Service Coordinator/Contracts Administrator

at  Signature Security

WHO WE ARE:

Signature Security Group is a leading national security integrator, offering comprehensive security solutions across Southeast Queensland, Melbourne, Sydney, Adelaide, Perth, and Auckland. With a strong focus on delivering high-quality security sales, installation, and proactive monitoring services, we are expanding our team and looking to add a Service Coordinator/Contracts Administrator.

ROLE OVERVIEW:

We are looking for a responsible Contract Administrator to join our team on full-time basis. A successful Contract Administrator will demonstrate a strong attention to detail along with the ability to discover potential risks for our company. The role would require analysis of contracts and ensuring compliance with the law. The role would ensure all our contracts adapt to legislative requirements and meet our company goals.

KEY RESPONSIBILITIES:

• Customer Service Excellence: Manage customer contracts/requests and coordinate services with technicians, ensuring timely and satisfactory resolution of all inquiries.
• Service Coordination: Maintain accurate records of customer requests, service completion, and proactively communicate with customers to address any issues.
• Scheduling & Resource Management: Assist with scheduling, resource allocation, and monitor service and installation schedules to optimize efficiency.
• Reporting: Prepare and send detailed service reports to customers and internal stakeholders, ensuring transparency and accountability.
• Administrative Support: Provide contract administrative support, inventory management, documentation, and other tasks as needed.
• Assessing and negotiating alterations to contracts, variations and agreements with clients.
• Addressing queries and settling issues related to contracts, variations, agreements and parties impacted.
• Administering documentation connected with contracts, variations, agreements, initiatives, undertakings and facilities provided & ensuring all documentation is recorded.
• Collaborating with clients, project managers, accountant, external marketers to ensure client requests are fulfilled and to ensure a sale progresses from the contracts department to the planning department.
• Bringing forth issues with contracts and pricing to management on matters requiring attention and implementing discussed resolutions.
• Preparing and examining reports regarding contractual operations.