Administer to Work Process Lead with French
at Capgemini
Iasi, Iași, Romania -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 23 Nov, 2024 | Not Specified | 29 Aug, 2024 | N/A | Remuneration,Liaison,Commitments,Teams,Hiring,Mobility,Vendors,Process Excellence,Communication Skills,Case Management,Hr Policies,Management System | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SHORT DESCRIPTION
Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.
QUALIFICATIONS
- Manage the client engagement
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
- Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
- Liaison with third parties, vendors and multiple stake holders
- Resolving errors, escalations and issues on time
- Develop, mentor, and coach junior team members
- Develop process excellence in Operation activities
- Ensuring quality and timeliness of work
- Focused, diligent, high on quality and timeliness are the basic requirements for the role
- Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
- Exhibit strong problem-solving and business acumen skills.
- Demonstrate advanced proficiency in written and verbal communication skills
Responsibilities:
- Manage the client engagement
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
- Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
- Liaison with third parties, vendors and multiple stake holders
- Resolving errors, escalations and issues on time
- Develop, mentor, and coach junior team members
- Develop process excellence in Operation activities
- Ensuring quality and timeliness of work
- Focused, diligent, high on quality and timeliness are the basic requirements for the role
- Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
- Exhibit strong problem-solving and business acumen skills.
- Demonstrate advanced proficiency in written and verbal communication skills
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Human Resources/HR
HR / Administration / IR
HR
Graduate
Proficient
1
Iasi, Romania