Administration Apprentice

at  University Hospitals Coventry and Warwickshire NHS Trust

The Practice Development Team supports learning in practice to a range of clinical staff, including student nurses, newly qualified nurses, nursing associates, midwives, and return-to-practice nurses. The Team also provides core skills training to new and current clinical staff and support them in their roles.
The Administration Apprentice will work as part of the PD Administration Team, providing essential and efficient administrative support to the wider PD Team.
The role will offer opportunities to learn and develop skills in organisation, communication, teamwork and office administration within a healthcare setting. This apprentice role provides an excellent opportunity for individuals looking to gain administrative knowledge and experience in a healthcare environment, supporting a dynamic team that plays a vital role in developing clinical staff across the Trust.
Administration Apprenticeship - Customer Service
15 month Fixed Term Contract
30 – 37.5 hours, Monday – Friday
Location: Coventry
UHCW NHS Trust is offering Apprenticeships to candidates keen to start a career in Administration - Customer Service within the NHS.
The Customer Service Apprenticeship programme will provide post holders with the opportunity to learn vocational skills by working as part of a busy Administration team, providing administrative support, whilst also studying towards a nationally recognised qualification in Customer Service.
Working under supervision, the post holder will be required to achieve work-related competencies over the 15 month period in order to achieve the full Apprenticeship.
The full Apprenticeship framework will require post holders to complete:
Level 2 Diploma in Customer Service
Functional Skills - Maths and English (Level 1) if not already achieved
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
Post holders will be employed by UHCW on a 15-month Fixed Term Contract for the duration of the Apprenticeship programme, and will enroll with a local education provider to undertake the Customer Service qualification. Hours of work will be within the core office hours of 8.00am-6.00pm, working a maximum of 7.5 hours a day Monday to Friday for a minimum of 30 hours a week, and will include time to attend a study day on a monthly basis.
We are looking for candidates who are enthusiastic, dedicated and able to demonstrate a high level of commitment to the Apprenticeship programme. You must also be willing to work within a busy Administrative team.

ALL APPLICANTS MUST BE:

Aged 16+
Resident in the UK/ EEA for the last three years
Must NOT be in any form of formal government-funded education
Respond to day-to-day enquiries referring to appropriate staff as necessary.
Process allocated workload on a daily basis.
Liaise with internal departments and on occasion external agencies where required.
Assist with maintaining manual and electronic filing systems as required by the department.
Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
Undertake basic administrative tasks as required.
Input data onto computerised systems as required by the department.
Assist with the distribution of incoming/outgoing post.
Work within Trust and departmental procedures to ensure that standards and deadlines are met.
Provide appropriate cover in the absence of other members of the team
For further details of the role please see the attached job description

Please refer the Job description for details