Administration Assistant

at  Baptcare

ABOUT THE COMPANY:

Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
At Baptcare, our values are deeply rooted in the principles of Wellbeing, Ethics, Co-creating, Accountability, Respect, and Effectiveness. These values guide us in all aspects of our operations and interactions, shaping our corporate culture and driving our success ​. ​

ESSENTIAL QUALIFICATIONS & REQUIREMENTS:

Have a minimum of 12 months of experience working in an Aged Care facility.
Demonstrate a customer-centric approach with a genuine passion for working in Aged Care.
Display exceptional attention to detail, integrity, reliability, and maintain a positive and adaptable attitude.
Exhibit a track record of maintaining confidentiality and working effectively within a team.
What’s it for You?
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

THE ROLE:

Westhaven , a Baptcare Residential Aged Care facility located in FOOTSCRAY, Victoria , warmly invites you to apply for the Full-Time opening for the Administration Assistant role.
The Administration Assistant provides comprehensive administrative support within the aged care facility, operating under the direct supervision of the Residential Care and Services Manager. Serving as the primary point of contact for facility visitors and callers, this position plays a crucial role.
They will embody a positive, efficient, and compassionate attitude towards staff, residents, families, contractors, volunteers, and all visitors. The primary objective of this role is to carry out reception and office administration tasks as delegated by the facility’s Office Manager.

KEY DUTIES AND RESPONSIBILITIES:

Actively listen to consumers, understand their needs, and assist them in achieving their individual goals.
Adhere to the provided care plan and follow a structured schedule as directed by a registered nurse.
Document consumer progress and outcomes accurately in the designated Baptcare records.
Engage in the continuous improvement process within the home.
Foster meaningful relationships with families, as well as collaborate with external agencies and stakeholders to enhance the quality of life for consumers in our care.
Promptly report any workplace risks to management.
Report consumer-related risks to management, including behaviours or actions inconsistent with our values.
Attend scheduled training sessions to ensure your skillset remains current.