Administration Assistant - Community Nursing

at  Powys Teaching Health Board

The Administration Assistant will provide a comprehensive front
desk/administrative support service to the department.

This will include;

• Acting as a first point of contact for the department.
• Answering telephone calls, taking messages accurately.
• Dealing with routine and specialist enquiries in a pleasant and helpful

manner, communicating relevant information to the relevant

departments/person, referring to others as appropriate.

• Photocopying and word processing documents, letters, emails, minutes

and reports when required.

• Updating of electronic and paper-based systems, collating of information,

mail distribution and logging etc.
Deal with and direct calls as necessary in a professional, courteous manner
acting as an ambassador for the organisation in all aspects of communication.

This will include;

• Provide and receive routine information from staff members, patients and

other external agencies. There will be circumstances where the caller is

anxious, the post holder will use tact, reassurance skills and diplomacy.

• Collect, open and acknowledge post and emails within specified

timescales.

• Accurately record messages and forward timely to the relevant person.
• Respond to and resolve day to day problems that arise within the

department, and also respond to queries escalating where necessary.

• To respond to and communicate confidential patient information to other

departments, outside agencies, patients and carers to facilitate care and
support the clinical teams. Handle confidential information with

discretion and in accordance with data protection requirements.

• To take minutes/action notes of ad hoc meetings as and when required.
• Work undertaken will be reviewed at agreed intervals.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/ . There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Tra

Please refer the Job description for details