Administration Assistant (Full Time) - InterContinental Perth

at  InterContinental

ABOUT US

IHG Hotels and Resorts is one of the world’s leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.
You’ll know some or all of our 19 hotel brands. They are some of the best known and most popular in the world - including InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts, Regent, Six Senses, Hotel Indigo as well as Kimpton Hotels.
All of these brands work together towards our purpose of providing True Hospitality for Good, every day. This is a mission that’s seen us go from strength to strength — with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.
The InterContinental Perth City Centre has an exciting and new opportunity for a full time Administration Assistant.
InterContinental Perth City Centre is the proud winners of AHA-WA Workplace Culture Award 2021 & 2022 and the Management Team Award 2023.

WHAT WE NEED FROM YOU

The ideal candidate will have:

• Over 1 years’ work experience working in a customer service-based industry preferably in Food and Beverage, with hotel industry experience advantageous
• Refined written and verbal communication, and proven administration experience in a busy environment
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team in a fast-paced environment
• This role requires exceptional time management, organisational skills, attention to detail, and a customer-centric approach
• Experience in coordinating multiple tasks and conflicting deadlines, whilst maintaining accuracy in all work
• Ability to guide, confidentially influence and build professional rapport with colleagues and department managers

• Assist in creating and updating Sales and the Restaurants & Bars (R&B) collateral (e.g. brochures, menus, presentations, and promotional material).
• Collate and disseminate information to assist with sales & marketing activities with business opportunities.
• Support Sales and R&B team by generating reports daily, weekly, and monthly to assist in revenue generation and forecasting.
• Assist in the administration of purchase orders, invoices, gift certificate, refund forms, and other office administration tasks as required.
• Help oversee the Food and Beverage email inbox and distribution as required.
• In partnership with the F&B Manager, assist with group bookings for venues, including promptly responding to inquiries, resolving guest concerns, and exceeding guest expectations.
• Help oversee third party booking platforms for special events.
• Answer phone calls and take inquiries as required.
• Updating data in our sales systems (Delphi & Opera) to ensure pricing and menu items are up to date and accurate.
• Ensure client surveys and feedback are collated and distributed to relevant departments for follow up.
• Assist the sales team in preparing presentations, famils, client entertainment and trade shows where possible.
• Assist the with any other administrative needs as required across hotel departments