Administration Assistant

at  North West Anglia NHS Foundation Trust

Administration Patient Records The post holder is required to maintain both paper and computerised records in accordance with Trust standards. Ensure that data entered onto any local systems is complete and accurate. Ensure patients receive accurate information using the Medway system under the guidance of the Medical Secretary/Senior Medical Secretary. Audio typing of patient information, including the typing of letters, discharge summaries and reports, utilising EPRO and InfoFlex.
Using hospital system to produce standard letters and transfer information across. Ensure any information detailed in clinic/discharge communications have been actioned appropriately and highlight to relevant department e.g. booking of follow up appointments. Work within guidelines relating to data protection and confidentiality.
Deal with any problems in a constructive manner, communication with relevant staff as necessary. Access to GP tracing database to maintain and keep patients details up to date. RTT Pathway Liaise with outside Trusts when necessary for patient care. Ensure that data entered onto any local systems is complete and accurate.
Audio typing of patient information, including the typing of letters, and reports, utilising EPRO (internal MS Word-based software) and delegate work when required to ensure information is up to date for 18-week validation processes. Ensure any information detailed in clinic / discharge communications have been actioned appropriately and highlight to relevant department, e.g. booking of urgent follow-up appointments. Telephone contact with patients and answering queries.
Work within guidelines relating to data protection and confidentiality. Assist in producing relevant guidelines / SOPs as required. Deal with any problems in a constructive manner, communicating with relevant staff as necessary. Administration - General The post-holder will help to facilitate the smooth running of relevant areas of the Division with a good working relationship with our Peterborough Typist, Medical Secretaries and Senior Medical Secretary to look at supporting one another when needed with the oversight from the Administration Pathway Coordinator.
General administrative duties, as required, to include: Typing, photocopying, and emailing of information, including distribution of copies to appropriate destinations. Ensure that the service is covered by co-ordinating said leave to always ensure adequate support. Training/supportive of new staff. Resource Management To participate in the Trusts mandatory training programme, (manual handling, fire training, and health and safety).
To maintain skills, as agreed in annual appraisal and outlined in the personal development plan. To participate in the departments training programme, to assist and maintain skills. To be aware of issues or concerns regarding the use of equipment and resources and notify relevant person. To be responsible for the safe and effective maintenance of equipment relevant to the area of work, and report faults to relevant persons / departments

Please refer the Job description for details