Administration Assistant

at  Nottingham University Hospitals NHS Trusts

Responsible for all aspects of secretarial and administrative support provided to the Medical Typists, PA’s and Outpatient Team. Deal with incoming/outgoing mail in shared email inboxes. Support in the production of key documentation ensuring it is delivered on time and to the correct audience. To assist in the maintenance of files and information maintaining confidentiality at all times.
Ensuring the timely availability of information for the effective planning and scheduling of activity. Support to implement and maintain systems and processes to support the Haematology admin team and use robust organisational procedures to develop a flexible and adaptable centralised administration support Organise and plan workload to ensure the integrity and timeliness of management data, and to help ensure deadlines are met. Provide training on own areas of work to new members of staff and end users as required. Under supervision, have the ability to navigate hospital information systems, e.g.
Medway PAS, NotIS etc, in order to obtain information on outpatient appointments, and access and obtain test results Communication To communicate information effectively across all media channels and facilitate collaborative working with multi-disciplinary team colleagues internally and externally To respond promptly and appropriately to enquiries and requests for information and advice made either in person, by correspondence or over the telephone. To deal with a range of queries in the absence of management team ensuring matters are assigned to relevant members of staff. Support admin and Outpatient teams in the management of shared email inboxes and respond to queries appropriately Dealing with patient and colleague queries via phone, email and in person, booking and amending patient appointments as required Ensure that appraisal and mandatory training information is kept up to date and flag any non-compliance to the relevant manager. Liaising with outpatient administrators re.
appointments and necessary important clinical information to ensure patients are seen on their pathway without delay Personal / Professional To have appropriate knowledge and understanding of Trust policies and demonstrate a professional manner and confident approach at all times. To take responsibility for the completion and delivery of work to a high standard within the allocated timescales. To maintain confidence and composure in difficult or stressful situations. Be able to work independently and manage own workload to make effective use of time and resources and working to local and national standards Work flexibly and at any location as required Undertake other duties commensurate to the grade as require

Please refer the Job description for details