Administration Assistant - Outpatients and Ambulatory Services

at  Cabrini Health

Ambulatory Services Administration Assistant
Casual position
Cabrini Elsternwick & Malvern
About the role
An exciting opportunity exists for an administration assistant to join our fabulous Ambulatory team on a casual basis. The Ambulatory Services Administration Assistant is responsible for performing clerical and receptionist duties for our Outpatient services. The role will primarily be based at Elsternwick but there may be intermittent requirements to work at Malvern.

Cabrini Benefits:

• Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits.
• Flexible work arrangements.
• Opportunity to develop skills in a supported environment.
• Excellent workplace culture.
• Ongoing peer support and supervision.
• Vibrant locations close to public transport.

About You
We are looking for a dynamic and enthusiastic administration assistant who is committed to providing high-quality customer service for our outpatients and home-based patients and teams.

Key responsibilities:

• Performs reception duties, offering hospitality and efficient services to all outpatients and staff.
• Maintains appointment bookings with Allied Health Clinicians and Nurses.
• Provides relevant service information to patients and, where appropriate, gain and record informed financial consent.
• Complete invoicing/receipting of payment with HiCAPs and Medicare, and maintain chronic disease management plans
• Escalates complex patient concerns to the relevant service manager
• Develops and maintains a good knowledge of Cabrini ambulatory services and staff
• Maintains confidentiality and respects sensitive information, adhering to Australian Privacy Principles 2014 and Cabrini Privacy Policy.

About you:

• Strong attention to detail and fantastic customer service skills
• Ability to work well within a team and have a flexible approach to tasks allocated
• Proficient in Microsoft Office package, including good keyboard skills, word processing, and accurate data entry
• Experience working in healthcare and training in medical terminology is highly desirable

Enquiries should be directed to: Rob Masterman - Admin Team leader at Elsternwick on 03 9508 5205:

• Please note that interviews may be offered on application, we urge you to submit your application today!

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect

• Performs reception duties, offering hospitality and efficient services to all outpatients and staff.
• Maintains appointment bookings with Allied Health Clinicians and Nurses.
• Provides relevant service information to patients and, where appropriate, gain and record informed financial consent.
• Complete invoicing/receipting of payment with HiCAPs and Medicare, and maintain chronic disease management plans
• Escalates complex patient concerns to the relevant service manager
• Develops and maintains a good knowledge of Cabrini ambulatory services and staff
• Maintains confidentiality and respects sensitive information, adhering to Australian Privacy Principles 2014 and Cabrini Privacy Policy