Administration Assistant/ Receptionist

at  Dorset HealthCare University NHS Foundation Trust

The Dorset MSK administration team is currently looking to recruit an administrator to work 30.0 hours per week. The role includes dealing with a range of telephone queries, arranging appointments, managing patient correspondence, data inputting and problem solving, covering the reception desk.
You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.
The role will also require travelling to the Prince of Wales Surgery (Frederick Treves House) as and when required to cover reception. You will need to have business insurance on your car so you are able to claim for mileage.
Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Covering Reception meet and greet patients, answering telephones, data inputting, downloading worklists from ERS.
To complete clerical and administrative tasks as directed by the line manager which may include the following duties.
Reception duties.
Arranging patient appointments.
Dealing with telephone enquiries.
To assist and direct visitors as required.
Ordering and issuing of hearing aid batteries.
Ordering stationery.
Downloading ERS
Changing appointment dates and clinics
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.ne

Please refer the Job description for details