Administration Clerk - Audiology

at  George Eliot Hospital NHS Trust

To manage and prioritise workload effectively and be able to work unsupervised using own initiative. To receive incoming telephone calls and correspondence, and deal with queries at source as applicable. To take accurate messages and direct to the appropriate recipient in a timely manner. Manage complex and sensitive enquiries, including complaints, with tact, sensitivity and empathy, taking appropriate action.
To generate a range of documentation including newsletter, emails, letters and reports to a professional standard. Day to day office management such as welcoming patients, visitors, booking patient appointments, supporting staff queries, administrative duties to include typing, photocopying, scanning, office health and safety and organisation. To actively deal with queries, which may include gaining responses from others/requests for information. To support service data collection by developing spreadsheets and databases to collect, collate and present information in appropriate formats as required.
To assist in the maintenance of office filing systems ensuring all documents are accurately and appropriately archived. To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems. To participate in the introduction of new procedures, policies or technology. Responsible for ordering and maintaining stock control of equipment and stationery and using electronic ordering systems.
To coordinate arrangements and preparation for events, meetings, training and the calibration of clinical equipment on behalf of the service. To be aware of, and adhere to local, Trust and National guidelines and policies and comply with all training as required. The post-holder will participate in and service improvement at a department or service wide level. Participate in coordinating audits and risk assessments and supporting with actioning outcomes as required.
To ensure that confidentiality is adhered to across all aspects of the role to include patient and staff records access and information shared within office setting and at meetings. To maintain sensitivity at all times when dealing with private and personal situations/information relating to both staff and patients. To ensure that all matters of importance are brought to the immediate attention of relevant team member available, service lead and senior team. To demonstrate continuous development of own knowledge and competence.
To always act to promote the professional image of the Trust and to demonstrate Trust Values

Please refer the Job description for details