Administration Clerk - Breast Care

at  George Eliot Hospital NHS Trust

Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner. Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy. To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. Registration of internal referrals Management of e-referrals on the Electronic Referral Service (eRs) Booking of all patient appointments in line with Trust and National targets For further information, please refer to the Job Description and Personal Specification

Please refer the Job description for details