Administration Clerk / Internal Sales Coordinator

at  Harvey Norman

Job no: 562434
Work type: Full Time
Location: Stapylton
Categories: Administration
Harvey Norman Commercial Division Queensland are currently seeking a motivated Full Time Administration Clerk to join our team based in Stapylton Qld 4207.
The Harvey Norman Commercial Division specialises in the supply of goods to project builders, developers, architects & designers. Our team of experienced and dedicated staff go that extra mile to ensure a professional and personalised service from the initial quote, right through to delivery.
As a Administration Clerk you will be responsible for looking after selected customers aligned with a showroom Sales Rep. You will be required to process the customer orders, coordinate stock, deliveries & returns when required by the customer

REQUIREMENTS:

• Excellent Communication skills with the ability to liaise with people on all levels
• Able to provide outstanding customer service & build relationship with customer
• Organisational skills with the ability to manage workload and prioritise tasks
• Data entry accuracy with an eye for detail
• Computer skills, POS & CRM experience but not necessary as we are able to provide training
• Personal & professional presentation
• Team commitment

• Confirm orders with customers & enter order into system with accuracy
• Ordering stock from various suppliers & notify buying team of requirements
• Liaise with customers and arrange delivery & return of goods
• Keeping track of all open orders by checking on job stage, stock, delivery dates and payment for COD
• Confirming details on orders are correct with the customer, such as delivery address, site contact, products and quantities
• Inform customers of any delays or problems, work with sales rep to resolve
• Respond to customer inquiries
• Communicate professionally via phone & email with HNC staff/divisions, suppliers & customers