Administration Clerk

at  Northampton General Hospital NHS Trust

A vacancy has arisen for a full time Administration Clerk to work within the busy Oncology Department at Northampton General Hospital.
We are looking for an enthusiastic person to join the team. The successful candidate will have a flexible and positive attitude, a committed team player, able to work well under pressure, and have excellent customer services skill as this role involves being patient facing.
The post holder will be responsible for providing clerical/administrative support within Oncology services, using IT systems to capture patient activity. They will work as part of the administration team and provide cross cover during periods of staff absence within their team and other teams within the division as and when required.
The main duties of the job will include but not limited to; providing reception service, booking outpatient appointment, communicating with patients via telephone, dealing with incoming and outgoing post, scanning and filing and liaising with other services and external companies to arrange services including transport.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

• Provide a reception service to patients, relatives, carers, and all staff groups.
• Provide general administrative services as required by the department.
• Filing letters and reports in medical notes promptly and cross reference whenever necessary and general office filing.
• Receive and sort daily post, date stamp and distribute as appropriate.
• Photocopying, and posting documentation.
• Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions.
• Assist with Reception administration and update the relevant databases and patient
• information systems when required.
• Assist with booking outpatient appointments and communicating appointment details with patients via telephone.
• Prepare case note folders and complete necessary documentation for all new patients.
• Liaise with other hospital departments, GPs and other health care agencies when required.

Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc

Please refer the Job description for details