Administration/Clinical Support Worker

at  The Christie NHS Foundation Trust

The Christie NHS Foundation Trust is looking to recruit enthusiastic, self-motivated and compassionate people to work on our hospital.
We are looking for people with experience in working in a customer service / health care or social setting how are highly motivated / caring / flexible with proven problem solving, communication and keyboard skills?
An exciting opportunity is now available to work in our admin and clerical team located in the transport department. The post holder will be responsible for assisting in the high-quality service provided to our patients and staff, as well as the efficient running of the service.
The post holder will also provide health care assistance to patients waiting in the hospital transport waiting area under supervision and guidance from other members of the team, collate, input and analyse basic patient data on a range of systems and web portals. The post holder must work within The Christie NHS Foundation Trust policies and Health & Safety legislation.
Hours are 30 per week on a flexible rota within a remit 8:00 am till 21:00 pm Monday to Friday/ occasional Saturday may be required.
Assist transport admin team with clerical duties, booking of non-emergency transport for patients to and from the Christie, booking patients ready and future transport appointments on the Ambulance Services portal, liaising with a number of transport providers.
Maintain cleanliness in the work environment, ensuring a clean and safe environment for patients, adhering to infection prevention control policies and guidance in line with Trust health and safety policies.
Be responsible for self and others through identifying risks and undertaking work activities in a safe manner.
Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences
Assist in refreshment service as required in line with Trust hygiene and food handling policy.
Assist patients in their mobility requirements, help move and position appropriately to maximise their physical comfort utilising equipment as directed by the multi professional team.
Assist, direct and escort patients/visitors where and when appropriate.
Assisting patients in gaining access to, and in the use of, appropriate toilet facilities
Undertake the Christie Care Certificate.
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Communication Skills

• Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust.
• To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public.
• Provide advice and guidance to patients in relation to their transport bookings whether it be face-face, telephone queries or via email.
• Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking personal action to resolve patient issues / concerns in the first instance and where appropriate escalating to the Support Manager
• Communicate sensitive information in a diplomatic manner with departments both internally and externally.
• Where relevant to assist the support or senior management in the collation of information relating to investigations, complaints, datix incidents relevant to area of work

• Planning and Service delivery
• Co-ordinate and over-see the booking of non-emergency patient transport for patients to and from The Christie
• Be able to work multi computer systems for example – NWAS, WMAS (PTS Providers), taxi docket database, google maps, and the Trust Medway PAS system.
• Plan and schedule volunteer driver’s workloads
• Maintain an electronic database of volunteer drivers’ work and taxi bookings.
• Use own judgment to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs) etc.
• Understand and apply medical terminology, hence ensuring the correct vehicle is allocated to deliver the patient to their destination.
• Constantly review planned journeys to optimise routes.
• Demonstrate good geographical knowledge for best cost efficiency.
• Ensure all non-patient transport is accurately recorded in the transport data base.
• Prioritise and manage own workload to meet patients’ needs
• Work independently at times
• To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines.
• Be the first point of contact for administration decisions on patient transport bookings.
• Conduct and participate in regular surveys.
• Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate.
• Cooperate with colleagues to achieve the most effective operation for daily workloads.

Financial Management & Business Planning

• Provide volunteer drivers with invoices for each part of their journey.
• Ensure where appropriate budget cost codes have been provided by relevant services.

Human Resources Management

• Follow all relevant policy and legislation in relation to non-emergency patient transport including standing operating procedures relating to the service

Communication Skills

• Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust.
• To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public.
• Provide advice and guidance to patients in relation to their transport bookings whether it be face-face, telephone queries or via email.
• Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking personal action to resolve patient issues / concerns in the first instance and where appropriate escalating to the Support Manager
• Communicate sensitive information in a diplomatic manner with departments both internally and externally.
• Where relevant to assist the support or senior management in the collation of information relating to investigations, complaints, datix incidents relevant to area of work.

Patient Care

• Assisting with supporting patients’ health needs
• Maintain cleanliness in the work environment, ensuring a clean and safe environment for patients, adhering to infection prevention control policies and guidance in line with Trust health and safety policies.
• Be responsible for self and others through identifying risks and undertaking work activities in a safe manner.
• Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences
• Assist in refreshment service as required in line with Trust hygiene and food handling policy.
• Assist patients in their mobility requirements, help move and position appropriately to maximise their physical comfort utilising equipment as directed by the multi professional team.
• Assist, direct and escort patients/visitors where and when appropriate.
• Assisting patients in gaining access to, and in the use of, appropriate toilet facilities
• Undertake the christie care certificate.
• Basic observations and escalate where appropriate (training to be provided)
• Working Conditions
• Be available to plan and organise work flexibly on a shift pattern between the hours of 8am and 9pm (this may include a Saturday morning shift on a rota basis)
• Teaching/Training
• Attends all relevant mandatory training courses
• Maintains own personal development
• Train new members of staff in the day-to-day processes of the hospital transport service