Administration Manager - DC Processing

at  WTW

DESCRIPTION

At WTW Defined Contribution Solutions, Our goals for Clients’ defined contribution (DC) strategy are simple: Empower your people. Manage risk. Optimize outcomes. With our holistic approach and innovative tools, we partner with the clients to develop and execute on the optimal DC program strategy for your organization. Our end-to-end support allows us to meet clients where they are to facilitate optimal DC plan delivery, including plan design, investment strategies, employee engagement, operational assistance, and analytics to drive optimal employee outcomes and monitor effectiveness.
Within Defined Contribution Processing team, we have an good opportunity for an Administration Manager to be part of a team in the delivery of DC investment change projects. You and your team will provide a valued and well-regarded service to our impressive portfolio of clients that include several prestigious and trend setting global companies. You will have the opportunity to benefit from your experience to date and develop your career further within this important and key role within WTW.
You will be responsible for overseeing the Team’s workflow and priority management to ensure all work is delivered on time and to a high level of accuracy. You will need to work with other project stakeholders, both internally and externally, to deliver the required project to a high standard and within agreed project milestones.
If you are committed, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment. If you want to enhance your career within an exciting business, we invite you to apply for this role today.
We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a market appropriate salary and a very comprehensive benefits package including a generous discretionary bonus.
Due to the importance and nature of this role it will be mainly office based initially as we feel it’s important you spend time with your team – but once established we can offer flexible homeworking in line with our new hybrid working model.

The Role

• Take responsibility for overseeing the team’s workflow and priority management of DC investment change projects, in line with agreed project milestones and SLAs.
• Assist in the management of the DC Processing Team resources efficiently through peaks and troughs in project work.
• Pro-actively plan ahead, prioritise and organise work to meet the ongoing business priorities.
• Facilitate smooth knowledge transfer and ongoing development within the team via well documented and updated training materials
• Coach, mentor and drive colleague training, development and team performance
• Self start with managing DC Processing Team project items and actions, attending internal and external calls with project stakeholders and spearhead more complex/project work when required.
• Attend internal and external calls with project stakeholders when required.
• Ensure all work and documentation is completed in line with work excellence guidelines
• Review all project change, highlight areas of concern and ensure processes are in place to mitigate associated risks
• Develop an in-depth understanding of the technical and procedural aspects of DC investment change projects
• Drive best practice and identify continuous improvements.
• Work with your team and the business to create a positive working environment.
• Take ownership and accountability of the tasks assigned to the team and monitor work allocation to ensure service levels are achieved
• Deliver KPIs in line with the prescribed targets
• Assist with internal and external audit checks
• Continuously seek to identify areas where the service to clients could be improved and work with your line manager to drive agreed changes forward.
• Work collaboratively with colleagues to ensure high levels of service are achieved.
• Encourage teamwork by sharing knowledge, ideas, and solutions.
• Provide an efficient, professional service to meet all client needs and to promote the WTW brand.

THE REQUIREMENTS

• Previous experience with people and work management is essential.
• Prefer to have previous experience of working of DC investment change projects or working in Financial Services/Insurance industry and have some pensions background.
• Interpersonal skills to include excellent written and verbal communication.
• Extremely well organised and be able to manage multiple projects at any one time.
• Strong time management skills and the ability to organize and prioritise your tasks and those of your team.
• Able to work to targets and deadlines.
• Must be able to work to a high level of accuracy.
  At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

• Take responsibility for overseeing the team’s workflow and priority management of DC investment change projects, in line with agreed project milestones and SLAs.
• Assist in the management of the DC Processing Team resources efficiently through peaks and troughs in project work.
• Pro-actively plan ahead, prioritise and organise work to meet the ongoing business priorities.
• Facilitate smooth knowledge transfer and ongoing development within the team via well documented and updated training materials
• Coach, mentor and drive colleague training, development and team performance
• Self start with managing DC Processing Team project items and actions, attending internal and external calls with project stakeholders and spearhead more complex/project work when required.
• Attend internal and external calls with project stakeholders when required.
• Ensure all work and documentation is completed in line with work excellence guidelines
• Review all project change, highlight areas of concern and ensure processes are in place to mitigate associated risks
• Develop an in-depth understanding of the technical and procedural aspects of DC investment change projects
• Drive best practice and identify continuous improvements.
• Work with your team and the business to create a positive working environment.
• Take ownership and accountability of the tasks assigned to the team and monitor work allocation to ensure service levels are achieved
• Deliver KPIs in line with the prescribed targets
• Assist with internal and external audit checks
• Continuously seek to identify areas where the service to clients could be improved and work with your line manager to drive agreed changes forward.
• Work collaboratively with colleagues to ensure high levels of service are achieved.
• Encourage teamwork by sharing knowledge, ideas, and solutions.
• Provide an efficient, professional service to meet all client needs and to promote the WTW brand