Administration Manager - Outpatients

at  Spire Healthcare

OUTPATIENT APPOINTMENTS MANAGER | SEAHAM - SUNDERLAND | COMPETITIVE SALARY PLUS EXCELLENT BENEFITS | PERMANENT - FULL TIME

Due to period of innovation, Spire Healthcare’s North East hub are recruiting for a Outpatient Appointments Manager. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Full training will be provided and this is a real opportunity to commence your healthcare career.
Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday’s. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.

• To be the manager within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance
• To adhere to HR policies and procedures within the Outpatient Appointments, including managing sickness, annual leave and underperformance management
• Ensure all administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set
• Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team
• Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions
• To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores
• To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Patient Admissions Manager, Director of Shared Services, SMT and HoDs with any data as required
• Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration.