Administration Officer

at  Queensland Curriculum and Assessment Authority

IN THE ADMINISTRATION OFFICER ROLE, YOU WILL:

• respond to helpdesk queries from schools, markers and invigilators by phone and email
• record details of all contact in a contact management system (JIRA)
• assist schools with software familiarisation
• follow data management processes
• contact and support schools with NAPLAN preparation tasks
• undertake general administrative tasks
• contact schools as directed
• facilitating oral assessments using Cisco WebEx

Hours of work

• Mandatory full-time attendance required for training from 23 to 27 September 2024.
• During Friday 18 October - Sunday 20 November 2024, weekend work, on a shift roster basis will be required, between 7:30am to 8:00pm.
• Outside of the period stated above, the hours of work will be between 8am and 5pm on a shift roster basis, weekend work will be advised in advance.
• Dependent on the needs of the business unit, hours may be reduced, extended, or the number of people required each day may vary.
• Requirements for the following day will be communicated as early as possible in advance.
• Additional weekend work may be required at from time to time. Confirmation will be provided in advance.

Confidentiality Agreement
Each person will be required to sign a confidentiality agreement prior to their commencement date.
Conflict of Interest
Due to the nature of the work, any persons who have a real or perceived conflict of interest are not permitted to be engaged. For example: a close relative or friend in Year 12 in 2024 or tutoring a student in Year 12 in 2024. A relative or family member in Years 3, 5, 7 or 9 in 2025.
What we are looking for
The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

THE IDEAL CANDIDATE FOR THIS ROLE:

• Shares and seeks creative ideas, suggestions, and data to inform the delivery of services (stimulates ideas and innovation)
• Remains composed during high-stakes situations (makes insightful decisions)
• Listens attentively and proactively seeks to understand others’ needs by asking questions and clarifying (builds enduring relationships)
• Recognises and articulates how own work directly contributes to the organisation’s vision and community outcomes (leads strategically)
• Actively participates in team development opportunities, such as lessons learned conversations (develops and mobilises talent)
  How to apply

Please read the information in this document and the Information for Applicants document. Your application should include:

• a letter (up to 2 pages maximum) telling us why you are interested in this role, what you’ll bring to the role and what you’ll get out of it
• your résumé (up to 3 pages) that details your qualifications and experience, and the names of two work-related referees, one of which should be or was your immediate supervisor.

Documents must be in Microsoft Word or PDF format and use at least 11-point font size.
If you have technical difficulties or to discuss reasonable adjustment options, please email peopleandculture@qcaa.qld.edu.au.This work is licensed under a Creative Commons Attribution 3.0 Australia License