Administration Officer

at  Queensland Health

About the role

• Provide an effective and efficient general administrative support service for the Specialist Children’s Oral Health Services (COHS) thus contributing to the provision of quality patient services and care.
• Provide assistance with employee rostering and leave management coordination and daily reallocation of unplanned leave. Undertake Payroll Audits to ensure leave takings and attendance accuracies in line with policy.
• Provide timely, accurate and high standards of administrative support to oral health leaders within the various service lines of Metro North Oral Health Services (MNOHS).
• Ensure that appropriate payroll, rostering and leave information is provided to Line Manager(s).
• Provide a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude.
• Work effectively and efficiently as a team member within a multidisciplinary team in a changing environment and contribute to quality improvement activities.

About you

This successful applicant will carry out the following key accountabilities in accordance with the Metro North Health’s values:

• Provide high quality administrative services, which may include written and verbal communication such as processing correspondence/generic email accounts, answering telephones and handling enquiries, preparing patient letters, scheduling appointments, and undertaking secretarial and financial related tasks.
• Provide office management support including receipt of delivery and appropriate storage of goods, maintenance and ordering of stationery supplies and office consumables, and ordering stamps for staff.
• Manage the appointment scheduling process within all modalities, including appointments, cancellations, rescheduling and liaising with clinical and administrative teams as appropriate.
• Construct, maintain, edit and upload rosters within the Information System for Oral Health (ISOH) as part of a broader administrative team.
• Construct and maintain leave planners and roster templates, including providing support in the unplanned leave process and daily roster adjustments.
• Use financial systems (S/4 HANA) for data entry of general ledger accounts for invoice requisitions and prepare financial accounts and data entry for payment for divisional facilities, including outsourcing vouchers and invoices.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it’s so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License

• Provide an effective and efficient general administrative support service for the Specialist Children’s Oral Health Services (COHS) thus contributing to the provision of quality patient services and care.
• Provide assistance with employee rostering and leave management coordination and daily reallocation of unplanned leave. Undertake Payroll Audits to ensure leave takings and attendance accuracies in line with policy.
• Provide timely, accurate and high standards of administrative support to oral health leaders within the various service lines of Metro North Oral Health Services (MNOHS).
• Ensure that appropriate payroll, rostering and leave information is provided to Line Manager(s).
• Provide a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude.
• Work effectively and efficiently as a team member within a multidisciplinary team in a changing environment and contribute to quality improvement activities