Administration Officer / Secretary

at  South West Yorkshire Partnership NHS Trust

The post-holder will: Under the supervison/direction of the Administration Manager, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative service to clinical/support services, in an efficient and confidential manner. Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times. Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service. May work within clinical environments where conflict resolution may be required.
Act as principal point of contact for users of the service eg,individuals from within/outside the Trust, service users and members of the public etc. Work flexibly to meet the needs of the service. Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively. Work with sensitivity and have a good understanding of the service provision and issues experienced by its users.
Prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Administration Manager. Work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.
Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties

Please refer the Job description for details