Administration Officer - Specialist Consulting Clinics

at  Monash Health

Job Requisition ID: 3529
Legal Entity: Monash Health
Location:Clayton, VIC, AU, 3168
Employment Type: Full Time and / or Part Time
Posting Date: 29 Jan 2025

MONASH HEALTH IS A GREAT PLACE TO WORK

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.
Monash Health’s Clayton Specialist Consulting Team are looking for individuals to join our patient focused team.The Specialist Consulting Administration Officer contributes to patient care while ensuring Department of Health and Human Services mandates are met.

A DAY IN THE LIFE

You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:

• Provide a friendly, courteous and professional greeting to all visitors/patients.
• Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
• Ensure appropriate standard of presentation and maintenance of reception area.
• Maintaining a high level of customer service at all times
• Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
• Collaborate with the implementation of new processes.
• Demonstrate respect and support towards other team members.

ABOUT THE ROLE

• Part Time & Full Time Permanent Positions Available
• Does helping others give you job satisfaction?
• Do you enjoy a variety of tasks in your working day?
  The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing wait list referrals, attending clinic and data entry. The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills. We currently have Part Time & Fulltime Ongoing Positions available; Shifts will be Monday to Friday (No weekend work) and roster start and finish times may also change to assist with leave cover throughout the period.

You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:

• Provide a friendly, courteous and professional greeting to all visitors/patients.
• Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
• Ensure appropriate standard of presentation and maintenance of reception area.
• Maintaining a high level of customer service at all times
• Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
• Collaborate with the implementation of new processes.
• Demonstrate respect and support towards other team members

Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast-paced environment. Working in a hospital environment doesn’t faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect, and excellence. You will also demonstrate:

• General clerical and/or administrative skills
• Medical terminology knowledge
• Excellent computer skills and a willingness to learn new software packages.
• Knowledge of iPM or similar patient management systems
• The ability to adapt in a changing environment to meet demands.
• Friendly and helpful customer service and communication skills
• Proven organisational skills and can work autonomously.
• Demonstrable ability to manage a range of administration responsibilities across a number of areas.
• A quality focus whilst ensuring work is completed within the required timeframes.
• A flexible approach to staggered start and finish time