Administration Officer

at  Toyota Material Handling Australia

SKILLS AND EXPERIENCE:

• Extensive administration experience.
• Previous experience within the motor industry would be advantageous.
• Excellent PC skills, including experience with ERP (M3) as well as intermediate MS Office applications such as Word and Excel.
• Self-motivated and ability to work unsupervised.
• Excellent communication and time management skills.
• Eye for detail.
• Strong customer focus

ABOUT THE ROLE

The Administration Officer is a vital part of the administration team, the role must provide support to our customers and service teams to ensure all service orders, invoices and enquires are handled in an efficient and friendly manner.

KEY DUTIES & RESPONSIBILITIES:

• Processing service orders and customer invoices generated by Field Service activities.
• Responding appropriately to and resolving service enquiries, both internal and external.
• Completing specific monthly fixed-price service invoicing.
• Process Supplier invoices for payment approval.
• Assisting to coordinate Sydney branch administrative functions including Sales Admin, WHS admin and general branch administration.
• Ensure any relevant branch operations reporting requirements are completed in a timely manner.
• The ongoing integrity of PM service contract maintenance.
• Maintain accurate filing and archiving systems for service documentation.
• Provide stand-in support for Service Administration and Service Operations positions during annual leave and extended absences.
• Be familiar with the Toyota Material Handling Australia’s Integrated Management System (IMS), ensuring all policies and procedures are implemented within the Service activity and where necessary reviewed and updated as appropriate.
• Assist with other related duties requested by the Branch Rental & Used Equipment Manager due to customer requirements and/or demands with business growth.
• Keeping the accounts department up to date with any customer detail changes.