Administration Scheduler

at  Blanchardstown and Inner City Home Care Association

JOB DESCRIPTION

The Administration Scheduler works with our team in delivering the support that’s required to effectively arrange care for our service users. You work with our dedicated and highly trained team of Carers, and in a supportive administration team. Your role involves:

• Scheduling calls to suit Service User needs as set out in their Home Care and Support Plan and ensuring that our Carer rosters are manageable for them. Full training will be provided for the successful candidate.
• Screening, dealing with and forwarding incoming calls appropriately, dealing with queries from service users, employees, the public, visitors, etc. To manage, maintain, correct, collate, validate, and process data effectively.
• Managing annual leave/sick leave whilst also ensuring care is provided as required.
• Other duties as may be required to support the efficient operation of the business.

Salary
€32,000-€34,000
Location

ESSENTIAL REQUIREMENTS

• Previous Scheduling Experience an advantage
• A good telephone manner and excellent communication skills
• MS Office skills (excel, word & outlook)
• Enjoyment in working in a busy environment

GENERAL RESPONSIBILITIES

• Scheduling calls to suit Service User needs as set out in their Home Care and Support Plan and ensuring that our Carer rosters are manageable for them. Full training will be provided for the successful candidate.
• Screening, dealing with and forwarding incoming calls appropriately, dealing with queries from service users, employees, the public, visitors, etc. To manage, maintain, correct, collate, validate, and process data effectively.
• Managing annual leave/sick leave whilst also ensuring care is provided as required.
• Other duties as may be required to support the efficient operation of the business.

WHY IS THIS A GREAT ROLE TO HAVE?

You get the opportunity to positively impact people’s lives on a daily basis by ensuring efficient and strategic scheduling of an essential quality of life giving service.
This role provides a unique sense of accomplishment by enabling people to enjoy a high quality of life within their own communities through timely and effective administrative support. If you enjoy interacting with individuals and seek a rewarding and purposeful role, then this Administration Scheduler position is definitely for you!

The Administration Scheduler works with our team in delivering the support that’s required to effectively arrange care for our service users. You work with our dedicated and highly trained team of Carers, and in a supportive administration team. Your role involves:

• Scheduling calls to suit Service User needs as set out in their Home Care and Support Plan and ensuring that our Carer rosters are manageable for them. Full training will be provided for the successful candidate.
• Screening, dealing with and forwarding incoming calls appropriately, dealing with queries from service users, employees, the public, visitors, etc. To manage, maintain, correct, collate, validate, and process data effectively.
• Managing annual leave/sick leave whilst also ensuring care is provided as required.
• Other duties as may be required to support the efficient operation of the business