Administration Support

at  Computershare

LOCATION: BRISTOL (HYBRID)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

OTHER SKILLS AND EXPERIENCE REQUIRED INCLUDE:

• Excellent administrative skills
• Willingness to learn and be part of a collaborative team
• Strong communication skills
• Good organisational skills, ensuring delivery to strict deadlines
• Basic industry, product and organisational knowledge
• Flexible in approach to workOpen to change and taking on new tasks

A ROLE YOU WILL LOVE

The day to day of this role will involve dealing with tasks such as, the processing of Statutory Declaration forms and data files, dealing with the release of payments, investigating and dealing with both internal and external enquiries.

OTHER RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Issuance of Client Due Diligence documentation and Dispute Amount Confirmation forms
• Classifying incoming emails into the correct workflow transactional queues;
• Dealing with the releasing of payments, which may include both the keying and authorising of payments
• Assist with the testing of ongoing internal functionality development, to ensure continued efficiencies are delivered
• Achieving service levels and individual productivity and Quality Assurance metrics
• Supporting the goals of the wider Business/ Admin Support Team by providing assistance where required
• Ensure accuracy of all transactions to enable smooth function of the Admin Support Team and other team processesEnsure customer focus, quality and regulatory compliance is at the heart of all activities and processes to encourage customer retention

WHAT WILL YOU BRING TO THE ROLE?

It is essential that the successful applicant has the ability to adapt to change and has excellent attention to detail.