Administration Support Officer

at  Cheshire and Wirral Partnership NHS FoundationTrust

The Cheshire and Wirral Community Wellbeing Alliance are working together to transform community mental health services, providing holistic, person-centred care for people with mental health needs and to support people to live a full and meaningful life. We facilitate access to a combination of support, to provide the best chance to improve wellbeing and quality of life in the longer term.
Health and social care professionals work exceptionally hard to provide the best care for people. The Cheshire and Wirral Community Wellbeing Alliance will create easier access to complementary support in communities, to address wider factors impacting on people’s mental and physical health and wellbeing, such as housing support, debt and finance advice, physical exercise, community interest activities and employment support.
The Alliance’s vision is for individuals to be at the heart of all that we do, shaping care and opportunities around the needs in the community.
We will strive to prevent mental health crises and ensure that anyone in need has access to the right care at the right time in their own community.
We are looking for an individual with strong administration skills to support the delivery of administration function of our service. They should be committed to the shared vision to deliver, quality person-centred care and support in the right place at the right time for the Cheshire and Wirral communities that we serve.
The Central and East Administration Team, based in the Community Mental Health Team is looking for a Band 2 Administrative Support Officer who can support us with the processing of incoming prescription requests, letters and telephone calls, amongst other administration tasks.
The successful candidate would be part of a busy administration team that is part of the community mental health team. We are looking for hardworking, polite, and well-motivated people who have initiative, organisational skills and self confidence in managing their workload.
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.
We welcome applications from people who have direct experience of accessing our services.
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment , which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance . If you need any further guidance to help you complete your application, contact our recruitment team via email – cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soo

Please refer the Job description for details