Administration Support Officer

at  Orygen The National Centre of Excellence in Youth Mental Health

• Primary Clinical Services
• Melbourne
• Contract

7/8/2024

• Melton location | Close to public transport
• Full time ongoing position | (1.0 FTE)
• Access to NFP salary packaging | Join a multidisciplinary team

Your new job
The Administration Support Officer will provide operational support at headspace Melton to ensure the effective delivery of all administrative functions. Tasks include client reception, registration, appointment management, data entry and other associated functions. The position will be integral to the overall functioning and delivery of mental health and wellbeing services to young people and their families and carers.

Reporting to the Senior Administration Officer, you will:

• Welcome and assist young people, their families and friends with enquiries and appointments (both face to face and via telephone), responding to all enquiries in a professional and friendly manner.
• General headspace centre presentation, ensuring that the waiting area & consulting rooms are tidy, youth friendly and stocked with relevant and up to date information.
• Obtain and manage client information in a timely and accurate manner, ensuring confidentiality and privacy standards are met and create client profiles on the Intake Database, medical software and hapi (survey platform)
• Track appointments, and reschedule were necessary, making sure that all relevant parties are informed of any changes, including the follow up of DNA (did not attend) clients in accordance with centre procedures.

Our headspace sites operate after 5pm multiple times a week, availability to work across rotating shifts required.
What you’ll need

You are passionate, energetic and determined to make a difference to health and wellbeing outcomes for young people. The following criteria must be met for consideration for this position:

• Demonstrated ability to provide a high standard of confidential reception and administrative services, including a high level of word processing skills.
• Knowledge of, or the ability to learn, relevant administrative/clerical procedures, including software applications and filing systems.
• Ability to operate with minimal supervision and as part of a multidisciplinary team with sound problem-solving skills and an ability to multitask.
• Demonstrated ability to communicate warmly and effectively with young people, their families and a diverse range of health and community service providers.

What you’ll get in return

• Salary of $62,046 pro rata + 11.5% super + NFP salary packaging up to $15,900 + $2,600 meals and entertainment card.
• Ability to purchase additional leave; access to EAP; generous Parental Leave Scheme.
• Opportunity to contribute to service design and growth within youth mental health services.
• Opportunity to be mentored, develop your skills and be challenged.

Orygen – leading the revolution
Imagine a future with unlimited potential. A future where every young person enjoys optimal mental health as they grow into adulthood. At Orygen, this is our life’s work, because we passionately believe it’s what all young people deserve.
Every step of the way, young people and families are at the heart of everything we do. Always.
Through world-leading research that creates change. Through pioneering reform that delivers real-world practical solutions.
At Orygen, that’s the future we’re creating right now. To do it, we have revolution in mind.
Join the revolution
If you’re keen to join Orygen and be part of our team challenging the status quo and reshaping the future for young people, apply now.
For more information and to review the position description, please follow the link
https://www.orygen.org.au/getmedia/0a68937f-0cd3-4955-bee8-d863ecb458d1/Administration-Support-Officer-Melton-August-24.pdf.aspx
This is a full-time (1.0) contract until July 2025.
Applications will close on 14th August, unless a suitable candidate is found sooner.
*Only applications submitted with CV and cover letter addressing key requirements outlined in job advert “what you will need” will be considered.
Orygen is committed to providing diverse, equitable and inclusive environments for Staff and anyone connected to Orygen. We strive to continue building a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, people with disabilities, LGBTIQA+ people and CALD communities. We strongly encourage applications from First Nations people.
Orygen is a child-safe organisation and is committed to promoting and protecting the safety and well-being of all young people and embedding safeguarding practices into all our programs and services.
All employment appointments are subject to holding a valid working with children check, successful police check and having at least three COVID-19 vaccinations.
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Please refer the Job description for details