Administration Support - Patient Information Centre

at  Health New Zealand Te Whatu Ora

Whakatane or Tauranga Hospital

• Permanent Part-time – 24 hours per week Monday, Tuesday, Thursday and Friday
• Strong administrative and relationship building skills required.
• Subsidised onsite hospital gym + staff carpark

Join Health New Zealand | Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we’ve got an opportunity for you to be part of it.

HE KORERO MŌU - ABOUT YOU

To be successful in this position it is essential for you to have a high level of customer service and interpersonal skills. You will have strong administrative and organisational capabilities and the ability to use discretion, judgement, and initiative to find solutions to problems.
We are looking for someone with a positive attitude who enjoys building strong relationships with stakeholders. You will have proven time management skills, high attention to detail and good knowledge of patient information systems and medical terminology.
If you are looking for an opportunity to contribute and make a difference, please apply online now!

MŌ TĀTOU – ABOUT US

Situated in the sunny eastern coast of New Zealand’s North Island, the Bay of Plenty really is just that, offering vast golden sand beaches, bush clad mountains, lush farmlands and more. Its pleasant climate means that the area has become a favourite for holiday makers, retirees and those looking for a different lifestyle outside of the main cities.
Health New Zealand | Te Whatu Ora, Hauora a Toi Bay of Plenty is spread across a vast geographical area and centred across two hospitals based in Tauranga and Whakatāne. We serve a population of approximately 308,000 for the major population centres of Tauranga, Katikati, Te Puke, Whakatāne, Kawerau and Ōpōtiki. Hauora a Toi Bay of Plenty is one of the Bay of Plenty’s largest employers with over 4500 staff.

We are currently seeking a Patient Information Centre Administration Support based at either Whakatane or Tauranga Hospital. This is a permanent part-time position working 24 hours per week – Monday, Wednesday, and Friday.
The purpose of this position is to ensure the patient information centre provides excellent customer services for all patients, their families, primary care health professions and all other consumers of Hauora a Toi Bay of Plenty by promoting a ‘one stop shop’ for patients requiring information across all services.
This includes continual developing and improvement of processes to ensure that timely resolutions or escalation of patient queries; appointment coordination and rescheduling of appointments where appropriate are completed in a timely patient-centred manner.