Administration Support Worker

at  Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Communications and Key Working Relationships

• Answer telephone calls, responding to general enquiries, and taking and passing on of messages.
• Using the spoken and written word and being sensitive to those who are vulnerable or do not have English as their first language.
• Assisting in the establishment of communication systems with all staff, patients and relatives to promote understanding and good will.
• Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues

Shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.
The Healthcare Operations Department are looking to recruit an Administrative Support Worker to join our medical secretarial team. This is a full-time post, working 9am to 5pm Monday to Friday, based at Leigh Infirmary
We are looking for an enthusiastic and motivated individual to join our friendly team. You need to be reliable and flexible. Previous experience in an NHS setting is not essential, but desirable.
Our ideal candidate will have initiative, excellent customer service and computer skills. You will be required to undertake a range of administrative tasks, provide support for the medical secretaries, dealing with correspondence and scanning.
The post holder will provide an administrative support service to Consultant PA’s and the ‘virtual’ clinical secretary pool to enable them to deliver an efficient and effective PA service.
You will be required to undertake a range of administrative tasks, providing support for the medical secretaries, dealing with correspondence and scanning. You may also be required to undertake general typing duties as and when required.
Choose Well – Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

The main duties of this role are

• Contributes to the provision of general office duties including filing; text and data input to Trust patient information systems; collection and distribution of case notes; and opening, sorting and distribution of post and general office management duties (photocopying, scanning, faxing documentation) as required.
• Providing general typing and word processing support as and when required.
• Assisting colleagues in providing cover for divisional secretarial administration and typing duties.
• Knowledge of basic office procedures

Planning and Organisational Duties

• Distribution of patient pathway documentation e.g. admissions, theatre, outpatient procedures within the required timescales.0
• Supporting / rotating through other areas of the service including the records library and other areas of Healthcare operations
• Distribution and collection of patient notes and post
• Undertake filing and pulling of records / case notes
• Undertake note-taking when required
• Maintaining accurate, timely and legible records.
• Maintaining consistency within standards of patient care.
• Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or x-ray images.

Communications and Key Working Relationships

• Answer telephone calls, responding to general enquiries, and taking and passing on of messages.
• Using the spoken and written word and being sensitive to those who are vulnerable or do not have English as their first language.
• Assisting in the establishment of communication systems with all staff, patients and relatives to promote understanding and good will.
• Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.

Responsibility for Finance

• Participate in ensuring the effective use of all financial resources in providing and delivering the service within its financial constraints..
• Demonstrate awareness of the need for cost improvement programmes within the Service.
• Promote effective utilisation of resources.

Responsibility for Human Resources

• Demonstrate own tasks to new starters
• Adhere and promote Trust policies, procedures and guidelines and maintain the Professional Code of Conduct.
• Ensure compliance with the Mandatory Training Policy in accordance with Trust policy.

Responsibility for Health & Safety

• Summon Security personnel to the department as and when required using own initiative
• To comply with all Health and Safety issues taking a proactive role by managing the Health and safety of themselves and others at all times where practicably possible.
• To take individual responsibility for managing risks within own working environment, complying with Trust regulations around reporting and managing risk reduction strategies.
• To be involved in managing related risk assessments and effectively taking care to include others that may be affected by their actions.
• To be pro-active regarding potential Health and Safety issues.

Responsibility for Teaching

• To be involved in any job related training in order to maintain quality standards
• To have a good understanding of the Patient Administration System and other Trust Information systems.
• To have a sound knowledge of hospital services to enable smooth progression of access requests through non elective / elective services.
• To support and offer guidance by using personal experience to evaluate and provide feedback on any learning opportunities that may arise.
• Recognise and accept responsibility for own personal development.