Administration Team Leader – Assured Energy

at  The Consultus International Group

Job title: Administration Team Leader – Assured Energy
Working hours: 37.5 hours Mon – Fri (Hours may vary between 8am – 6pm)
Location: Leicester (Hybrid)
Are you an experienced Team Leader? Someone who thrives and excels in leading a successful team? If so, this is the place for you!
This leadership position sits within a fun and social team who have an employee retention rate of 100% over the last 18 months! The team regularly attend social activities together and enjoy friendly competition with team incentives – so you’ll need to be a motivated people’s person!
Assured Energy is part of The Consultus International Group, a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.
Assured Energy, who are rated 5-stars on TrustPilot, focus on helping our SME customers with their utility needs. We have lots of platinum partners who have been with us a long time. That’s because we’re trusted, which makes selling that much easier. We’re so respected within the industry, we’ve been voted ‘Most Trusted Consultancy By Large Companies’ 2 years running.

Leading a team of Administrators, you’ll be there to guide them, provide training and oversee day to day tasks to ensure individual and team KPIs are hit. You’ll be in charge of 121’s, providing MI reports, commission data and much more to generally support the Management Team, working closely with all key stakeholders. Other core responsibilities will include:

• Planning department workload, reacting quickly to changing priorities
• Monitoring performance based on accuracy, quality and efficiency
• Providing real-time feedback as well as recording non-conformances for feedback sessions
• Reviewing and implementing processes and systems
• Ensuring the Assured Energy CRM is accurate and kept up to date
• Ensuring all customer/supplier queries are dealt with promptly by adhering to SLAs and monitoring department performance
• Providing performance statistics and reporting
• Attending, leading and setting agendas for meetings as required

As an already experienced Team Leader, you will already have strong organisation and planning skills, excellent interpersonal skills, with a self-motivated and positive mindset which you can naturally pass onto others. Being highly accurate with a keen focus on attention to detail is essential.
Although not essential, it would be a huge advantage if you’ve got energy / utility industry experience, particularly working for a supplier or a TPI, and have had some involvement in finance-related tasks.
If you’re ready to lead a strong and growing 5-star rated team, we’d love to speak to you

• Planning department workload, reacting quickly to changing priorities
• Monitoring performance based on accuracy, quality and efficiency
• Providing real-time feedback as well as recording non-conformances for feedback sessions
• Reviewing and implementing processes and systems
• Ensuring the Assured Energy CRM is accurate and kept up to date
• Ensuring all customer/supplier queries are dealt with promptly by adhering to SLAs and monitoring department performance
• Providing performance statistics and reporting
• Attending, leading and setting agendas for meetings as require