Administration Team Leader

at  University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
The Southampton Children’s Hospital team are delighted to be able to offer a fantastic opportunity to join our administration team in the role of Administration Team Leader.
If you are a motivated and dedicated individual looking to join a friendly and caring team, then we would love to hear from you.
Southampton Children’s Hospital supports families with emergency care needs, highly specialist treatments and pioneering care with an excellent national and international reputation.
We deliver our local and specialist services through 10 wards including a Paediatric Intensive Care Unit and High Dependency Unit, an Outpatient Department, Day Unit and Specialist Centre. We have a strong team of specialist nurses and advanced nurse practitioners.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.
UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
You will lead a team of Patient Administrators including all stages of recruitment, retention, attendance, performance management and annual appraisals.
You will set expectations regarding levels of customer service and ensure all staff understand these and maintain them.
You will ensure workload is allocated fairly across all teams and staff work flexibly to accommodate the needs of the patient and the clinical team they are supporting.
You will monitor the performance of the team in relation to achieving targets such as national waiting list targets.
You will demonstrate experience in working in a customer focussed environment with good knowledge across a range of admin processes.
You will be a diplomatic, calm and adaptable individual who can build and maintain sound working relationships.
You will be an articulate communicator and have the ability to engage a team using different leadership styles.
You will be able to assimilate information quickly and share best practice with your teams

Please refer the Job description for details