Administrative Assistant – Asset Management

at  Silver Chef

JOIN OUR TEAM!

SilverChef is a hospitality finance company with a passionate and energetic team. We have been around for close to 40 years and have international offices in Australia, New Zealand, multiple offices in Canada and an emerging US presence. This team is driven by a powerful sense of purpose, an encouraging culture, and opportunities to grow into specialized roles. We are also BCorp accredited and have an aggressive growth plan over the next few years.

• Process and update all returning commercial equipment, including website uploads and account reconciliations.
• Manage and reconcile partner invoices, ensuring timely processing on accounts receivables.
• Support sales transactions by processing payments, updating inventory, and issuing invoices.
• Coordinate customer refunds or outstanding payments with relevant departments.
• Track and oversee asset processing with external partners, while maintaining current asset pricing and status updates.
• Prepare returned equipment for website listing by creating and editing product descriptions, categorizing products, and updating pricing.
• Optimize Shopify product categorization, tagging, and navigation to enhance the online shopping experience and improve product searchability.
• Research and update asset pricing based on market trends to ensure competitive listings.
• Answering customer and dealer inquiries through our phone queue.
• Coordinate with suppliers, logistics teams, and external partners to manage stock levels and asset-related issues.
• Negotiate and resolve disputes with customers and suppliers, providing satisfactory solutions.
• Provide departmental coverage and support during absences or high-demand periods.
• Proactively identify creative solutions to non-standard challenges to improve customer satisfaction and achieve departmental goals.
• Ability to positively to adapt to fast paced/changing environments.
• Must be able to take initiative and think outside of standard process to assist customers and manage dealer/partner relationships effectively