Administrative Assistant - BC

at  Cansel

WHO WE ARE?

Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.

POSITION SUMMARY

We are seeking a dynamic and organized Administrative Assistant to join our team.
The ‘Administrative Assistant’ will oversee and support administrative operations, customer interactions, and inventory management to ensure smooth office and sales functions. This role will require expertise in internal processes, a focus on improving efficiency, and the ability to provide excellent customer service across multiple channels.
As an integral part of our operations, you will also be responsible for assisting in sales and accounting tasks, managing inventory, and supporting both the customer and technical teams.

• Provide expertise on Cansel’s internal processes and contribute to implementing improvements to streamline office operations and enhance overall productivity & efficiency.
• Engage with customers through multiple communication channels, including welcoming in-person visitors, handling incoming phone calls, and managing interactions via email and live chat.
• Acquire in-depth knowledge of Cansel’s product offerings, including GIS measurement instruments, survey accessories, construction field supplies, and wide format media and ink, to provide relevant & expert recommendations tailored to customer’s needs.
• Create sales orders, estimate costs and send proposal quotes to customers through SAP platform and follow order workflow internally (includes order management, rental contracts, and service repair orders).
• Manage and follow up on sales orders, rental contracts, and repair orders, ensuring accurate processing and timely communication with clients.
• Coordinate with carrier representatives to obtain shipping quotes, arrange deliveries, and ensure proper documentation and instructions for the shipping and delivery of materials.
• Manage sales/rental contracts, and keep detailed records of all customer interactions and transactions within the CRM system, Salesforce.
• Manage inventory, including the tracking of incoming, stored, and outgoing goods, and update the ERP system to reflect the current status of orders and available space.
• Serve as the point of contact between customers and technical support teams to facilitate issue resolution and maintain a high level of service satisfaction.
• Assist in basic accounting activities such as processing invoice corrections, scanning and depositing checks, and ensuring accurate financial tracking.