Administrative Assistant

at  City of Greensboro NC

JOIN OUR TEAM AS AN ADMINISTRATIVE ASSISTANT – BE THE HEART OF OUR COLLECTIONS DIVISION!

Are you someone who thrives on making a positive impact and enjoys being at the forefront of customer interactions? The City of Greensboro is looking for a dynamic Administrative Assistant to join our Collections Division. This is more than just a job—it’s an opportunity to be part of a dedicated team that serves the community with integrity and excellence.
At the City of Greensboro, our mission is to partner with our community to enhance the quality of life for all residents. We are guided by our commitment to building public trust and creating the future we all envision. Central to our success is fostering a workplace where every employee feels valued and empowered to contribute to public service.

WHY THIS ROLE MATTERS:

As the first point of contact for our Collections Division, you’ll play a crucial role in ensuring that our customers receive the support and guidance they need. Whether it’s handling incoming calls, greeting walk-in customers, or assisting with inquiries, your contribution will help keep the division running smoothly and efficiently.

As a Administrative Assistant you’ll play a key support role in:

• Customer Engagement: Be the friendly voice and welcoming face for all incoming calls and visitors. Assist customers in resolving their questions and concerns about parking ticket fines, billings, and special assessments.
• Administrative Support: Provide essential clerical and administrative assistance to the Delinquent Collection Section, ensuring that all tasks are completed with accuracy and attention to detail.
• Permit Assistance: Work closely with the Permit Technician to issue business permits and licenses, ensuring compliance with NC General Statutes and the City of Greensboro Code of Ordinances