Administrative Assistant/Customer Service Representative

at  TalentFusion Solutions

Nigeria, , Nigeria -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate02 Dec, 2024Not Specified03 Sep, 2024N/AData Integrity,Customer Experience,Customer Service Skills,Professional Manner,Email,Databases,Calendars,Order Processing,Confidentiality,Customer Service,Business Operations,Communication SkillsNoNo
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Description:

JOB DESCRIPTION/REQUIREMENTS

Responsibilities:

  • Provide administrative support to our team and clients, including managing calendars, scheduling appointments, and handling correspondence.
  • Serve as the first point of contact for customer inquiries, providing friendly and efficient assistance via phone, email, and chat.
  • Assist with order processing, billing inquiries, and resolving customer issues in a timely and professional manner.
  • Maintain accurate records and databases, ensuring data integrity and confidentiality.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Perform general office duties and ad hoc tasks as needed to support the team and business operations.

Requirements:

  • Proven experience as an administrative assistant, customer service representative, or similar role.
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
  • Strong organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Ability to work independently in a remote environment, with minimal supervision.
  • High school diploma or equivalent; additional qualifications in administration or customer service are a plus.

What We Offer:

  • Competitive compensation package with opportunities for advancement.
  • Flexible work schedule and the ability to work remotely from anywhere in the world.
  • Ongoing training and professional development opportunities to support your growth and success.
  • A collaborative and supportive team environment where your contributions are valued and recognized.

Join Our Team: If you’re ready to take your administrative and customer service skills to the next level in a rewarding remote position, we want to hear from you! to become a valued member of our team
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Responsibilities:

  • Provide administrative support to our team and clients, including managing calendars, scheduling appointments, and handling correspondence.
  • Serve as the first point of contact for customer inquiries, providing friendly and efficient assistance via phone, email, and chat.
  • Assist with order processing, billing inquiries, and resolving customer issues in a timely and professional manner.
  • Maintain accurate records and databases, ensuring data integrity and confidentiality.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Perform general office duties and ad hoc tasks as needed to support the team and business operations


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

HR / Administration / IR

Customer Service

Diploma

Administration or customer service are a plus

Proficient

1

Nigeria, Nigeria